FAQ
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FAQ

  • Q What is the MOQ for your auto parts?

    A If the item you need is in stock, theres no MOQ.
    Normally, our MOQ is 50pcs.
    It's negotiable. Pls send us your inquiry, so we can discuss. 

  • Q Can I buy a sample, and how about the sample charge?

    A Yes, samples and drawings are available. 
    Normally, we charge the sample and shipping fee.
    But we can return you the charge when you place bulk order.
  • Q What is your terms of packing?

    A Normally, we pack our goods with neutral plastic bag and box.
    If you need customized packing, we can do it for you.
  • Q Is customized packing available?

    A Yes, we can make customized label, bag and box for you.
    Please note the MOQ for customization is 500pcs.


  • Q How about your delivery time?

    A Normally, our lead time is around one week.
  • Q What is your terms of delivery?

    A EXW, FOB, FCA, CIF, etc.
  • Q Are you a trading company or a factory?

    A We're a thermostat factory.
  • Q What main kinds of auto parts do you supply?

    A Our range: Wax thermostat
                      Thermostat assembly
                      Water flange
                      Heater valve
                      Temperature sensor
                      Coolant pipe

  • Q Will you test all the products before shipping?

    A Yes, all of our goods will be tested before shipping.
    Quality is our priority. We hope to maintain a healthy and long-term business relationship with you.
  • Q If we can’t find what we want on your website, what shall we do?

    A You can contact our salesmen by email (thermostats@xitecooling.com). We'll reply to you within one workday.
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